Exchange and Returns
Start a return or exchange.
To start the return process, you have to notify us within 3 days of your purchase by contacting our customer service department. We can only entertain a return if you have received the damaged or wrong article from our end.
How do I return or exchange my order?
If you are unsatisfied with your purchase, you may return it to us for an exchange or refund within 14 days. Refunds will be issued to your original payment method only. We are not able to provide an exchange or refund on any of our products that have been personalised or on any sale or markdown products. If you would like to exchange an item/s (not including items that have been personalised) please contact us with your order number, the item you would like to exchange and the item you would like to replace it with. Once we have received your request, we will email you with all the information needed to complete your exchange or return. Please note that all extra postage costs incurred exchanging or returning an item are payable by you and return of the new item is subject to us receiving the extra postage costs.
Return packages must include:
- Receipt of purchase
- Original packaging
- Tracking
- Your refund or exchange will be processed once we have received the product in our warehouse.
Please make sure your items are returned new, unused and with all tags still attached. Any return that does not meet our policy will not be accepted and will be sent back to the customer. We strongly recommend when returning items back to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them. Exchanges received outside 14 days will not be accepted. For all exchanges, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes that are incurred in the return of a product cannot be refunded.
