T12 Wireless Earbuds – Bluetooth 5.4 Headphones with ENC Noise Canceling, LED Display, Deep Bass, 40H Playtime, IPX7 Waterproof, USB-C
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Exchange and Returns
Start a return or exchange.
To start the return process, you have to notify us within 3 days of your purchase by contacting our customer service department. We can only entertain a return if you have received the damaged or wrong article from our end.
How do I return or exchange my order?
If you are unsatisfied with your purchase, you may return it to us for an exchange or refund within 14 days. Refunds will be issued to your original payment method only. We are not able to provide an exchange or refund on any of our products that have been personalised or on any sale or markdown products. If you would like to exchange an item/s (not including items that have been personalised) please contact us with your order number, the item you would like to exchange and the item you would like to replace it with. Once we have received your request, we will email you with all the information needed to complete your exchange or return. Please note that all extra postage costs incurred exchanging or returning an item are payable by you and return of the new item is subject to us receiving the extra postage costs.
Return packages must include:
- Receipt of purchase
- Original packaging
- Tracking
- Your refund or exchange will be processed once we have received the product in our warehouse.
Please make sure your items are returned new, unused and with all tags still attached. Any return that does not meet our policy will not be accepted and will be sent back to the customer. We strongly recommend when returning items back to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them. Exchanges received outside 14 days will not be accepted. For all exchanges, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes that are incurred in the return of a product cannot be refunded.
Estimate delivery times: 3-4 days
For Pre Orders: 8-12 days
Return within 30 days of purchase. Duties & taxes are non-refundable.
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T12 Wireless Earbuds – Bluetooth 5.4 Headphones with ENC Noise Canceling, LED Display, Deep Bass, 40H Playtime, IPX7 Waterproof, USB-C
🔊 T12 Wireless Earbuds – Bluetooth 5.4 with Deep Bass, ENC Mic, LED Display & 40H Battery Life
Take your audio experience to the next level with the T12 Wireless Earbuds – packed with the latest Bluetooth 5.4 technology, rich HiFi stereo sound, and ENC noise cancellation for clear calls and immersive music. Whether you're at the gym, commuting, or working from home, these in-ear Bluetooth headphones deliver reliable performance, all-day comfort, and unbeatable sound quality.
🔋 40 Hours of Playtime + Fast USB-C Charging
Enjoy 8 hours of playback on a single charge, with the compact charging case providing an extra 32 hours. Need a quick top-up? A 15-minute fast charge gives you 90 minutes of listening time – perfect for life on the move.
📶 Bluetooth 5.4 for Seamless Connectivity
Experience ultra-low latency, stable 15m wireless range, and faster pairing with the latest Bluetooth 5.4 chipset. Enjoy a reliable connection, smooth gaming, and uninterrupted streaming—even in busy environments.
🔊 Deep Bass & HiFi Stereo Sound
The 13.2mm dynamic drivers with AAC/SBC audio codecs deliver booming bass and crisp highs, perfect for all genres. Whether you love beats that punch or podcasts with clarity, these earbuds bring your audio to life.
📞 ENC Noise Cancelling for Clear Calls
Featuring 4 built-in microphones with ENC noise cancellation, your voice remains clear even in noisy environments. Ideal for phone calls, video meetings, or voice notes while on the go.
💧 IPX7 Waterproof & Ergonomic Fit
Designed for active lifestyles, the IPX7 waterproof rating protects your earbuds from sweat, rain, and splashes. Each bud weighs only 4.4g and includes 3 sizes of soft ear tips for a snug, secure fit that stays comfortable during long listening sessions or intense workouts.
🔍 Dual LED Display
Stay in control with a clear LED power display on the case. Instantly check the battery levels of both the charging case and earbuds at a glance.
🎛️ Smart Touch Controls & Voice Assistant
Easily play/pause music, answer calls, adjust volume, or activate Siri/Google Assistant with intuitive touch control panels—no need to reach for your phone.
| Color |
Black, Rose Gold, CyanBlue, White |
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Start a return or exchange.
To start the return process, you have to notify us within 3 days of your purchase by contacting our customer service department. We can only entertain a return if you have received the damaged or wrong article from our end.
How do I return or exchange my order?
If you are unsatisfied with your purchase, you may return it to us for an exchange or refund within 14 days. Refunds will be issued to your original payment method only. We are not able to provide an exchange or refund on any of our products that have been personalised or on any sale or markdown products. If you would like to exchange an item/s (not including items that have been personalised) please contact us with your order number, the item you would like to exchange and the item you would like to replace it with. Once we have received your request, we will email you with all the information needed to complete your exchange or return. Please note that all extra postage costs incurred exchanging or returning an item are payable by you and return of the new item is subject to us receiving the extra postage costs.
Return packages must include:
- Receipt of purchase
- Original packaging
- Tracking
- Your refund or exchange will be processed once we have received the product in our warehouse.
Please make sure your items are returned new, unused and with all tags still attached. Any return that does not meet our policy will not be accepted and will be sent back to the customer. We strongly recommend when returning items back to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them. Exchanges received outside 14 days will not be accepted. For all exchanges, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes that are incurred in the return of a product cannot be refunded.
